AML and Verification at PitBet
This page sets out, in plain language, how we meet our anti-money-laundering (AML) obligations and when we verify your identity at PitBet Casino. We operate under a Curaçao licence, and the rules below apply to every player on pitbet-au.com, launched in 2024.
Our Commitment to AML Compliance
We hold our licence from Curaçao, and that licence binds us to a strict set of anti-money-laundering and counter-terrorism-financing rules. In practice this means we must know who our players are, understand where their money comes from, and report suspicious activity to the relevant authorities. We do not treat these obligations as paperwork; they are a condition of operating at all.
Our internal programme covers four pillars: customer due diligence (knowing who you are), transaction monitoring (watching what moves through the platform), record keeping (holding evidence for the required period), and staff training (our compliance team is trained to spot and escalate red flags). We also apply sanctions screening at registration and on an ongoing basis, which means accounts linked to sanctioned individuals or regions cannot be opened or remain open.
- Customer due diligence on every account
- Sanctions and politically exposed person screening
- Automated and manual transaction monitoring
- Suspicious activity reporting to the Curaçao supervisory authority
- Retention of records for the statutory period
When We Verify Your Identity
Verification triggers
We verify your identity at three points. First, we run electronic identity checks when you register, so we can confirm you are not on a sanctions list and that your details are consistent. Second, we require full document verification before your first withdrawal, without exception. Third, we may re-verify at any time if your deposits reach certain thresholds, if your account behaviour changes noticeably, or if we are legally required to refresh our records.
To complete verification we ask for three categories of documents. All four sides of each document must be visible, and names must match your registered account details exactly.
- Government-issued photo ID: passport, national ID card or driver's licence, valid and undamaged
- Proof of address: a utility bill, bank statement or official government letter issued within the last 3 months showing your name and residential address
- Proof of payment method: a card photo showing the first 6 and last 4 digits with the middle numbers and CVV covered, or a screenshot of your e-wallet or crypto wallet showing ownership
- In some cases a selfie with your ID or a short liveness video, to confirm you are the true holder of the documents
How Verification Works
Step by step
Verification runs through your account settings and takes most players a single sitting. Upload clear, colour photos or scans of the original documents, not screenshots of copies. Our compliance team reviews every file manually, and automated tools check for tampering or reuse across accounts.
Standard processing takes up to 24 hours from the moment we receive complete, legible documents. During peak periods it can stretch to 48 hours, and if a document is unclear we will contact you by email rather than simply reject it. Your first withdrawal is released only after verification finishes, so completing the steps early avoids delays later.
Your documents are stored on encrypted servers with access limited to our compliance staff. We never share verification data with third parties except where the law requires it, such as a formal request from the licensing authority or law enforcement.
- Open your profile and select the verification section
- Upload your photo ID, proof of address and payment method proof
- Wait up to 24 hours while our compliance team reviews the files
- Respond to any request for clarification by email
- Receive written confirmation once your account is fully verified
When We Ask About Source of Funds
For most players, a photo ID and proof of address are enough. If your deposits exceed levels that our risk policy flags, or if the pattern of your play changes in ways that raise a question, we may ask you to confirm the origin of the money you play with. This is not an accusation; it is a standard enhanced due diligence step that our licence obliges us to take.
Acceptable evidence includes recent payslips, a tax return, a bank statement showing regular income, dividend or pension statements, or a sale contract for an asset such as property. The document should roughly match the volume of money moving through your account. If your deposits are funded from a business, we may ask for company registration papers instead. Until we receive this, larger withdrawals above the flagged level may stay pending, and any pending withdrawals are released as soon as the check clears.
How We Monitor Transactions
Deposits, withdrawals and limits
Every deposit and withdrawal passes through automated screening that flags unusual size, frequency or structure, for example many deposits wagered lightly and then withdrawn. Flagged transactions go to our compliance team for review, and where the law requires it we file a report with the supervisory authority. We cannot tell you when such a report has been filed, and you will not be penalised for triggering a review through normal play.
We also apply the same-method withdrawal rule: your money returns by the same route it arrived. If you deposited with PayID or a card, withdrawals go back to that card or account; crypto deposits return to the originating wallet. Where a method cannot receive withdrawals, such as Neosurf or CashtoCode, we ask you to nominate a verified alternative. The minimum withdrawal is 20 AUD, and our limits are 9,000 AUD per day and 35,000 AUD per month.
| Check | What we look at |
|---|---|
| Deposit screening | Amount vs your history, funding method, and source consistency |
| Withdrawal screening | Wagering ratio, same-method rule, and destination ownership |
| Threshold reviews | Enhanced due diligence on accounts flagged by our risk model |
| Reporting | Suspicious activity reports filed with the Curaçao authority |
If Verification Fails
If your documents are unclear, expired or inconsistent with your account details, we will not close the matter silently. We contact you, explain exactly what is missing, and give you a reasonable window to provide corrected files. Most failed checks are resolved with one better photo or a fresh bank statement.
If you do not respond to our requests within the stated timeframe, or if the documents cannot be verified, we must restrict the account. Restrictions mean withdrawals stay blocked and deposits may be paused, though your balance remains yours and is returned once verification completes or the account is closed at your request. Where we find evidence of fraud, third-party account use, or deliberate misrepresentation, we are obliged to suspend the account permanently and, where required, report the matter to the authorities. Deposits made with money we cannot lawfully accept are not eligible for withdrawal either.
We are required to refuse service to players from restricted jurisdictions, including the USA, the United Kingdom, the Netherlands, France, Spain, Italy, Belgium, Sweden and Portugal. Attempting to register from a restricted country using false details is a breach of our terms and leads to immediate closure.
How Long We Keep Your Documents
Our licence obliges us to keep verification records and transaction data for five years after the relationship with you ends, or after the last transaction on your account, whichever applies under the applicable rules. Retention is not optional: auditors and the Curaçao supervisory authority can inspect these records at any time, and missing records would put our licence at risk.
During the retention period your documents sit on encrypted storage with role-based access, meaning only compliance personnel who need them for a specific check can open them. When the retention period expires, we delete the records securely. If you close your account and later return, some checks may need to be repeated, because our ability to rely on old records expires with the retention clock.
Questions about any part of this policy go to our compliance team at [email protected], available 24/7, or through live chat on the site.
PitBet Casino FAQ
Do I need to verify my account before I can play?
No. You can register, deposit and play with light electronic checks at signup. Full document verification is required before your first withdrawal, so we recommend completing it early to avoid delays.
How long does verification take at PitBet Casino?
Standard review takes up to 24 hours once we receive complete, legible documents, and up to 48 hours in busy periods. We contact you by email if anything needs clarification.
Why can't I withdraw to a different method than I deposited with?
Our same-method withdrawal rule is an anti-money-laundering requirement of our Curaçao licence. Funds return by the route they arrived; if a deposit method cannot receive payouts, such as Neosurf, we ask you to nominate a verified alternative.
What happens if my documents are rejected?
We tell you exactly why and give you time to upload corrected files. Until verification completes, withdrawals stay blocked, but your balance remains yours. Repeated failures or evidence of misrepresentation lead to permanent suspension.
Is my ID safe with you?
Yes. Verification documents are stored encrypted with access limited to compliance staff, held for the statutory five-year retention period, then securely deleted. We never sell or share them outside legal requirements.