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PitBet Casino Terms and Conditions

These Terms and Conditions govern your use of our platform at pitbet-au.com. We operate under a Curaçao licence issued to PitBet Gaming N.V., which launched the casino in 2024. Please read every section before you create an account or place a wager.

Accepting Our Terms

By ticking the acceptance box at registration, logging in, depositing funds or placing any bet on our platform, you confirm that you have read these terms, that you understand them and that you agree to be bound by them in full. The agreement takes effect the moment your account is created and remains in force until either of us ends it.

If you do not accept any part of these terms, you must not register or continue using our platform. You also agree that we may rely on the electronic records of your bets, deposits, withdrawals and communications as evidence of your activity, and that you will keep your login details confidential at all times.

  • These terms, together with our Privacy Policy and any specific promotion rules, form the entire agreement between you and us.
  • Where a promotion carries its own rules, those rules sit alongside these terms and prevail if the two conflict.
  • You must be able to produce proof that you accepted these terms if a dispute arises later.

Who Can Register With Us

You may open an account only if you are at least 18 years old, or the legal minimum age for online gambling in your jurisdiction where that age is higher, and if gambling is lawful where you reside. We do not accept players from the United States, the United Kingdom, the Netherlands, France, Spain, Italy, Belgium, Sweden, Portugal, Iran or North Korea.

One account per person, per household, per IP address and per payment method. If we find duplicate accounts, we may close them all and void any winnings linked to them. Before your first withdrawal we will verify your identity, so the name on your account must match the name on your identification and payment instruments.

You warrant that you are not acting on behalf of a third party, that you are not a politically exposed person seeking to use our platform for improper purposes, and that all information you give us during registration is true, current and complete.

  • 1. Provide a government-issued photo ID (passport, national ID card or driver licence).
  • 2. Provide proof of address dated within the last three months.
  • 3. Provide proof of ownership for the payment method used, such as a card photo or wallet screenshot.
  • 4. Complete any additional source-of-funds checks we reasonably request.

Deposits, Withdrawals and Verification

You can deposit with PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin, Ethereum, Litecoin, Tether and Dogecoin. The minimum deposit is 10 AUD or the equivalent in your chosen currency. Withdrawals are available to Bitcoin, Ethereum, Tether, Visa, Mastercard, Skrill, MiFinity, Jeton and Bank Transfer, with a minimum of 20 AUD.

Withdrawal ceilings sit at 9,000 AUD per day and 35,000 AUD per month. Crypto withdrawals generally complete within an hour, e-wallet withdrawals within 24 hours, and card or bank withdrawals within 1 to 3 business days. We charge no withdrawal fees of our own; your payment provider may apply its own. We may request fresh verification documents at any withdrawal, and funds are released only once every check has passed.

We treat an account as dormant after 12 consecutive months without a login, deposit or bet. Before closing a dormant account we will try to contact you at your registered email. Where local law permits, a reasonable administrative fee may apply to dormant balances, and we will disclose any such fee in advance.

How We Handle Bonuses

Bonus funds are separate from your cash balance and come with conditions you must meet before any winnings become withdrawable. Wagering requirements, maximum bets while a bonus is active, eligible games, expiry windows and maximum conversion amounts are stated on the promotion page for each offer, and those stated figures govern that offer.

When you accept a bonus, the wagering conditions attached to it must be completed within the validity period published for that promotion. Bets placed on excluded or forbidden games do not count towards wagering, and we may cancel bonus funds and associated winnings if the conditions are not met in time.

We reserve the right to withhold or reverse any bonus, promotion or winnings where we reasonably believe the offer has been obtained through misuse, as described in the next section. Only one bonus may be active at a time unless the specific promotion states otherwise.

  • 1. Bonus funds remain our property until wagering is complete; only converted winnings become your cash.
  • 2. Exceeding the maximum bet stated for a bonus may void the bonus and any winnings from it.
  • 3. Winnings above the stated maximum conversion for a bonus are removed when the bonus completes.
  • 4. Deposits linked to an unfinished bonus cannot be withdrawn until wagering is finished or the bonus forfeited.

Conduct We Prohibit

Honest play is the foundation of our platform, and the following conduct breaches these terms. Where we detect any of it, we may block transactions, void bets and winnings, confiscate balances and permanently close the account without refund of deposits tied to the breach.

You must not mask your location through a VPN, proxy or similar tool to gain access from a restricted jurisdiction, and you must not collude with other players, coordinate play against us, or exploit any software defect or loophole you discover on our platform.

  • 1. Opening or controlling multiple accounts to multiply bonuses or evade limits.
  • 2. Chargebacks, payment reversals or disputes raised in bad faith after funds have been played.
  • 3. Using bots, scripts, automated tools or third-party software that interacts with our platform.
  • 4. Bonus abuse, including low-risk wagering patterns designed to extract value from promotions.
  • 5. Playing from a restricted country while presenting an address or IP from an allowed one.
  • 6. Fraud, identity misuse, money laundering or any activity flagged under applicable law.

Your Right to Set Limits

You can set daily, weekly and monthly deposit limits, loss limits and session reminders from your account settings, and you can ask our support team to apply or tighten them at any time. Reducing a limit takes effect immediately; increasing one takes effect only after a cooling-off period of 24 hours so the change reflects a considered decision, not an impulse.

You may self-exclude for a fixed period or permanently by contacting [email protected] or via live chat, which is staffed 24/7. During self-exclusion we will close your access to the platform, return any withdrawable cash balance and remove you from promotional communications for the whole exclusion period. Australian players can also contact Gambling Help Online on 1800 858 858 for free, confidential support, and Gambling Therapy offers help internationally.

We take our own obligations seriously. If our staff notice patterns that suggest gambling harm, such as chasing losses or sharp escalations in deposits, we may contact you, apply protective limits or, where warranted, initiate a temporary suspension while we seek verification of your wellbeing.

Closing Your Account and Disputes

You can close your account at any time, for any reason, by contacting our support team. We will process your closure request within a reasonable period and return any withdrawable cash balance through a verified payment method in your name, after any pending wagering or outstanding checks are settled. You may also ask us to delete your personal data, subject to our legal record-keeping duties.

If you have a complaint, raise it first with our support team so we can try to resolve it directly. If the matter is not settled to your satisfaction, escalate it to the complaints contact published on our platform and we will respond with our final position and reasons. These terms and any dispute arising from them are governed by the laws of Curaçao, and the courts of Curaçao have exclusive jurisdiction, without prejudice to any mandatory consumer rights you hold in your country of residence.

  • 1. Contact live chat or [email protected] with your username and a clear description of the issue.
  • 2. Allow us up to 14 days to investigate and respond to a formal complaint.
  • 3. Escalate to the Curaçao licensing authority only after you have our final written response.

When We Change These Terms

We may update these terms at any time to reflect changes in law, licensing conditions, our products or our responsible gambling commitments. When we amend them, the revised version carries a new effective date and is published on this page, and we will notify registered players by email or an in-platform message at least 7 days before material changes take effect, unless a shorter period is required by law.

Continuing to log in, deposit or bet after the effective date means you accept the revised terms. If you disagree with a change, you may close your account before that date and withdraw your balance in the usual way. Changes never apply retroactively to bets already placed and settled.

PitBet Casino FAQ

How old do I have to be to play at PitBet Casino?

You must be at least 18, or older if the legal gambling age in your jurisdiction is higher. We verify your age before your first withdrawal and may request proof of age at any time.

Can I have more than one account?

No. We permit one account per person, household, IP address and payment method. Duplicate accounts may all be closed and any winnings linked to them voided.

What happens to a dormant account?

If you do not log in, deposit or bet for 12 consecutive months, we may treat the account as dormant and, after attempting to contact you, close it. We will tell you about any administrative fee before it applies.

How will I know if the terms change?

We publish the revised terms on this page with a new effective date and notify registered players at least 7 days before material changes take effect, via email or an in-platform message.

Can I withdraw while a bonus is still active?

Generally no. Deposits tied to an unfinished bonus stay locked until the wagering is completed or the bonus is forfeited, and any conditions on the promotion page govern that specific offer.