Privacy Policy
This policy sets out how we, PitBet Casino, collect, use, store and share your personal data when you play at pitbet-au.com, and it explains the choices you can make about that data. We operate under a Curaçao licence and handle the personal information of our Australian players with care, transparency and accountability.
What data we collect
We collect only the data we need to run your account, meet our regulatory obligations and keep our platform safe. When you register, we ask for your full name, date of birth, email address, phone number and residential address.
- Identity data: full name, date of birth, nationality, residential address, and the government ID plus selfie you provide during verification.
- Contact data: email address, phone number, and your marketing communication preferences.
- Transaction data: deposits, withdrawals, bet history, bonuses claimed, and the payment instruments used, including crypto wallet addresses.
- Verification documents: proof of address, proof of payment method, and identity documents required under our KYC procedures.
- Technical data: IP address, device type, operating system, browser, approximate location derived from IP, and session logs.
- Gameplay behaviour: games played, wagering patterns, win and loss history, and responsible-gambling indicators we monitor for your protection.
How PitBet uses your data
We use your personal data to open and maintain your account, verify your identity before your first withdrawal, and process your deposits and payouts. Because real money is involved, we must confirm you are of legal age, reside in a permitted jurisdiction, and are not using funds linked to criminal activity.
We also use your data to prevent fraud and bonus abuse, to monitor for signs of problem gambling, and to meet our obligations under anti-money-laundering and gaming regulations. Where you have opted in, we use your email address and phone number to send you promotional offers such as our weekly cashback and Friday reload bonus. You can withdraw that consent at any time from your account settings or by contacting support.
Our legal bases for processing
Contract. We process your identity and contact data to create your account, honour your bets and pay your winnings. Without this data we cannot offer you a gaming service at all.
Legal obligation. Gaming and anti-money-laundering laws require us to verify your identity, keep transaction records for at least five years, and report suspicious activity to the relevant authorities. We cannot waive these duties, even at your request.
Legitimate interest. We process device, IP and gameplay data to detect fraud, block abusive account behaviour, secure our platform, and monitor play patterns for early signs of gambling harm. We balance this interest against your rights and keep the data involved to a minimum.
Consent. Marketing emails, SMS promotions and non-essential cookies run on your consent alone. You can withdraw consent at any time without affecting your ability to play, and withdrawal is as easy as the original opt-in.
Retention periods we apply
We keep each category of data only as long as we need it, then delete or anonymise it. Regulatory record-keeping requirements override your deletion requests for the minimum periods set out below.
| Data category | Retention period |
|---|---|
| Identity and KYC documents | 5 years after account closure |
| Transaction and betting records | At least 5 years, as required by AML law |
| Account profile data | While your account is open, plus 5 years |
| Marketing preferences | Until you withdraw consent |
| Device, IP and session logs | Up to 12 months for security analysis |
| Communication records with support | Up to 3 years for dispute resolution |
Who receives your data
We never sell your personal data. We share it only with service providers who need it to perform a specific function for us, and each one is bound by contract to process your data solely on our instructions.
Our payment processors receive the details needed to move your funds, whether that is a card network, an e-wallet operator or a crypto payment gateway. Identity verification and AML screening providers receive your documents to confirm you are who you say you are. We disclose data to gaming regulators and law enforcement when we are legally compelled to, and to analytics and hosting providers who help us run and improve the site under strict data-processing terms.
Your rights over your data
You control your personal data, and exercising your rights is free of charge. Email [email protected] or our data protection officer at [email protected] and we will respond within 30 days. If you are unhappy with our answer, you may lodge a complaint with a data protection authority.
For our players in EU member states, we handle requests in line with the GDPR as well as local law. Where you are located determines which regulator handles your complaint, and we will point you to the right one if you ask.
- Access: obtain a copy of the personal data we hold about you.
- Rectification: correct data that is inaccurate or incomplete.
- Erasure: request deletion where no legal retention duty applies.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on our legitimate interest.
- Withdrawal of consent: stop marketing or optional cookies at any time.
Cookies and tracking
We use essential cookies to keep you logged in and secure your session, analytics cookies to understand how the site performs, and marketing cookies to measure our promotions, only when you allow them. Our cookie banner lets you accept or reject non-essential categories before they are set, and you can change your choice at any time.
For the full list of cookies, their purposes and their lifespans, see our dedicated Cookies Policy, which forms part of this document.
Protecting your information
All traffic between your device and our servers is encrypted with TLS, and your identity documents and payment details are stored on encrypted systems with strict access controls. Only staff who need access to perform verification, payments or fraud checks can see your data, and every access is logged and auditable.
We test our defences regularly and review our security practices against current threats. If a breach occurs that is likely to affect your rights, we will notify you and the relevant regulator without undue delay, in line with our legal obligations.
PitBet Casino FAQ
How do I request a copy of my personal data?
Email [email protected] or [email protected] with the subject line 'Data Access'. We verify your identity and send your data in a readable format within 30 days, free of charge.
Can I delete everything you hold about me?
You can request deletion of your account data, but gaming law requires us to keep identity, verification and transaction records for at least five years. Everything outside that legal duty is deleted on request.
How do I stop marketing emails and SMS?
Open your account settings and switch off promotional communications, or click the unsubscribe link in any email. Requests are processed within 48 hours.
Does PitBet sell my data to anyone?
No. We share your data only with the service providers, regulators and payment operators described in this policy, each bound by contract to use it solely for the purpose we give them.