Responsible Gaming at PitBet Casino

Gambling should stay a form of entertainment you control, not a source of stress. We built this page so you can find every safeguard on our platform in one place, from deposit limits to permanent self-exclusion, together with free Australian support services you can call today.

Our Commitment to Your Wellbeing

What we do proactively

We take player wellbeing seriously, and we act on it rather than just stating it. Our systems monitor play patterns for early indicators of harm, such as sharp increases in deposit frequency, repeated failed deposits in a single session, or extended play without a break. When our team spots these signals, we reach out privately, never to lecture, only to point you to tools that can help.

Reality checks are built into the platform. You will receive on-screen session reminders at intervals you choose, showing time played and net result for the session. Since we launched in 2024, every account has been created with daily deposit limits pre-set to a sensible default, and we encourage you to review yours in your profile before your first session.

Know the Warning Signs

Signs play may be causing harm

Problem gambling rarely announces itself. It builds quietly, and the person affected is often the last to notice. The signs below come from the criteria used by Australian counselling services. If even two of these feel familiar, it is worth speaking with someone, and every contact listed further down this page is free and confidential.

There is no shame in any of this. Around 1.4 per cent of Australian adults experience gambling harm in a given year, and many more are affected indirectly. Recognising a pattern early is a strength, not a weakness.

• Chasing losses: returning immediately after a losing session to win money back, often with larger stakes.
• Hiding your play: concealing deposits, sessions or balances from a partner, family or friends.
• Borrowing to gamble: using credit cards, loans, borrowed money or household funds meant for bills.
• Mood changes: irritability, anxiety or restlessness when not gambling, or defensiveness when asked about it.
• Escalating time and spend: needing longer sessions or bigger bets to get the same feeling.
• Neglecting responsibilities: skipping work, study or family commitments to keep playing.
• Failed cutbacks: several unsuccessful attempts to reduce or stop on your own.
• Preoccupation: thinking about your next session, past wins or lost bets through the day.

Set Limits and Take Control

Every tool, and where to activate it

All of the tools below are free, active within seconds, and found under Responsible Gaming in your account settings. Limits apply immediately when lowered; raising or removing a limit takes effect after a 24-hour cooling period, which is a deliberate friction point that gives you time to reconsider.

• Deposit limits: cap the amount you can deposit per day, week or month, set under Responsible Gaming > Limits.
• Loss limits: restrict your maximum net losses for a chosen period, so a bad run cannot drain your balance beyond a figure you set.
• Wagering limits: cap the total value of bets you can place in a day, week or month, regardless of outcomes.
• Session reminders: on-screen pop-ups every 15, 30 or 60 minutes showing time played, wagered and net result.
• Session timeout: take a short break of 15 minutes to 24 hours, after which you can log back in normally.
• Cooling-off period: a temporary lock of 1 to 30 days during which your account is frozen and marketing emails stop.
• Self-exclusion: a firm block of your account for 24 hours up to permanent, detailed in the next section.

Self Exclusion at PitBet Casino

Durations, your balance and reactivation

Self-exclusion is the strongest tool we offer, and we treat it as irreversible at your request. You can activate it yourself under Responsible Gaming > Self-Exclusion, or ask our support team to do it for you at any hour of the day. Once active, the account cannot be reopened, deposits are blocked, and all marketing communications stop immediately.

Your money is always yours. Any balance in your account can be withdrawn to a withdrawal method registered in your name; just contact support and we will process it during the exclusion. Open bets settled after the exclusion starts will pay out as normal, and those winnings are withdrawable the same way. Nothing about self-exclusion forfeits funds.

We Keep Minors Off Our Platform

Age verification and parental controls

Gambling at PitBet Casino is strictly for players aged 18 and over. We verify age at two points: at registration, using identity data, and before your first withdrawal, when our KYC process requires a government-issued photo ID, proof of address and proof of payment method. Accounts that fail age verification are closed and their deposits returned.

If minors have access to devices in your home, we recommend pairing your account security with parental control software such as Net Nanny or Qustodio, which can block gambling sites entirely on a shared device. Never leave your session logged in on a shared computer, and do not save passwords in browsers children can reach.

• Register only with your own genuine identity documents.
• Log out after every session, especially on shared devices.
• Use parental control software to block gambling content for under-18s.
• Keep payment cards and e-wallets out of reach of children.

Free Support Across Australia

Help that costs nothing

Our tools manage access; professional counsellors help with the causes. The services below are free, confidential and available now. Calling any of them has no effect on your account with us, and none of them will tell us you called.

• Gambling Help Online: 1800 858 858, gamblinghelponline.org.au. National 24/7 telephone and online counselling for gambling harm.
• Lifeline Australia: 13 11 14, lifeline.org.au. 24-hour crisis support if gambling has pushed you to a very dark place.
• Gambling Therapy: gamblingtherapy.org. Free online support group and live advice for gambling harm, run by the Gordon Moody charity.
• Your GP: mention gambling when you book. Doctors can refer you to free local counselling through state-funded programs.

Talk to Our Team

Support whenever you need it

Our live chat runs 24/7 and our support agents are trained to handle responsible gaming requests without judgement. Ask for a limit, a break or a self-exclusion and it will be actioned on the spot; you will never be asked to justify why. You can also email [email protected] with the subject line Responsible Gaming and we will treat it as a priority.

If you contact us to set limits or exclude, we will never send you bonuses, promotions or win-back offers designed to pull you back. That is a commitment, not a marketing line.

PitBet Casino FAQ

How do I set a deposit limit at PitBet Casino?

Open your account settings and go to Responsible Gaming > Limits. Choose a daily, weekly or monthly cap, and it applies immediately. Lowering a limit takes effect straight away; raising one takes 24 hours.

Can I withdraw my balance after self-exclusion?

Yes. Your money remains yours. Contact support during the exclusion and we will process a withdrawal to a method registered in your name. Open bets settle normally and those winnings are withdrawable too.

Is permanent self-exclusion really permanent?

We treat it as permanent. The account can only be reopened after a written request and a harm assessment by our responsible gaming team, and we may decline it if reopening poses a risk to you.

Where can I get free help with gambling in Australia?

Call Gambling Help Online on 1800 858 858, available 24/7, or visit gamblinghelponline.org.au for free confidential counselling. Lifeline (13 11 14) is available around the clock if you are in crisis.