Contact PitBet Casino Support
Our support team is here around the clock, every day of the year. Whether you have a question about a deposit, a withdrawal, a bonus or your account, you can reach us in under a minute through live chat, or send us an email if your query needs documents attached.
Reach our support team
Live chat, the fastest option
Open the chat window by clicking the speech bubble in the bottom right corner of any page on pitbet-au.com, including on mobile. Our operators answer within 2 to 3 minutes on average, and there is no queue to join outside of major promotions. Chat is staffed 24 hours a day, 7 days a week, so late-night sessions on a Friday are covered the same as a Tuesday morning.
Email for detailed queries
Write to [email protected] when your question involves screenshots, payment receipts or identity documents. We reply to every email within 24 hours, and most arrive an answer well inside 12. Use the email registered to your player account so we can locate your profile without extra back-and-forth.
- Live chat: 24/7, average wait under 3 minutes
- Email [email protected]: reply within 24 hours, usually faster
- Formal correspondence by post: see our registered office address below
What we can help with
Common requests we resolve
- Account issues: login problems, password resets, profile updates and verification (KYC) questions, including which documents we need before your first withdrawal
- Deposits and withdrawals: missing or delayed payments, minimum deposit of 10 AUD, minimum withdrawal of 20 AUD, daily and monthly withdrawal caps, and payment method availability
- Technical problems: games not loading, error messages, mobile site issues on iOS and Android, and browser troubleshooting
- Bonus questions: the 225% welcome bonus up to 8,000 AUD with 100 free spins, the 25x wagering requirement, weekly cashback, Friday reload and tournament mechanics
- Responsible gambling: setting deposit limits, loss limits, session reminders, or arranging a self-exclusion, with links to Gambling Help Online on 1800 858 858
Responsible gambling support
Before you contact us
Quick checks that save time
- Check the FAQ section on pitbet-au.com first: questions about bonuses, wagering and verification are answered there in plain language
- Open your profile and look at the KYC status: if your documents are marked as under review, no agent can speed up that review, but we can tell you exactly where it sits
- Review your transaction history in your account dashboard: deposits and withdrawals are listed with timestamps, which resolves most "where is my money" questions instantly
- Screenshot any error message, including the full screen, because the text in the error often pinpoints the cause directly
- Confirm your internet connection and try a second browser if a game will not load, then tell us both results so we can narrow it down
Our registered office address
Formal correspondence
Press and partnership enquiries
Business and media contact
PitBet Casino FAQ
How quickly does PitBet Casino support respond?
Live chat answers within 2 to 3 minutes on average, 24 hours a day. Emails to [email protected] are answered within 24 hours, usually faster.
Is there a phone number I can call?
We do not offer phone support. Live chat and email cover every request, and chat is the fastest channel because agents can see your account details during the conversation.
Can I contact support about a self-exclusion?
Yes. Open live chat at any hour and an agent can apply a self-exclusion or adjust deposit limits immediately during the chat. We also list Gambling Help Online on 1800 858 858 for free, confidential counselling.
Do I need to verify my identity before contacting support?
No, anyone can chat with us. Verification is only required before your first withdrawal, when we ask for government ID, proof of address and proof of payment method.